GateBook Terms of Use

Effective date: October 21, 2026

Last updated: October 21, 2026

These Terms govern your use of GateBook (the “App”), provided by [TO BE COMPLETED: developer or legal entity name] (“we” or “us”). Please read them before using the App. By using the App, you agree to these Terms to the extent permitted by applicable law. If you do not agree, do not use the App. Your mandatory consumer rights are not affected.

Support contact: [email protected]

1. The service

GateBook helps you save, view, edit, find, import, and export access codes associated with places. It provides a map, nearby-place organization, and optional arrival notifications called Nearby Alerts. Premium features currently include removal of the free version's 20-record limit and optional cloud sync through iCloud on iOS or Google Drive on Android.

GateBook is a personal record-management tool. It does not verify access codes, grant permission to enter a property, or operate an access-control system. A saved code or an arrival reminder is not evidence that you are authorized to enter.

2. Eligibility and permission to use information

You must be at least 13 years old and have legal capacity to accept these Terms. If local law requires a higher age or a parent's or guardian's consent, those requirements also apply. The App is not directed to children under the age described in the Privacy Policy.

Only save and use access codes and other information that you are authorized to possess and use. Permission from a resident, property owner, employer, or other authorized person may be limited or revoked. You must respect those limits and remove or update information when your authorization ends.

3. Your responsibilities

You are responsible for the information you enter, the accuracy of saved places, and the security of your device, cloud account, clipboard, notifications, and exported backups. Do not share codes with unauthorized people or place unnecessary personal information in names or notes.

You must not use the App to obtain unauthorized access to property, stalk or monitor other people without authorization, disclose others' confidential information unlawfully, commit fraud, or otherwise violate applicable law. You must not interfere with the App or third-party services, circumvent purchase controls, or distribute unauthorized copies of the App.

You may not reverse engineer or modify the App except where applicable law or a relevant open-source license permits it. These Terms do not restrict rights that cannot lawfully be excluded.

When driving or working, interact with the App only when it is safe and lawful to do so. Do not rely on a notification as a reason to use your device while driving.

4. Premium purchases

One-time unlock

GateBook Premium is currently offered as a one-time, non-consumable in-app purchase, not an automatically renewing subscription. The purchase removes the App's record-count limit and enables the premium features described at checkout. “Unlimited” refers to that record-count limit; device storage, performance, and cloud-provider limits still apply.

The purchased unlock has no scheduled subscription expiry or recurring GateBook charge. It is a license to use the purchased features, not ownership of the App or a guarantee that every future product, device, operating system, or third-party service will be supported indefinitely. This does not reduce the features or rights expressly promised at purchase or any remedies required by law.

Payment and activation

Apple or Google processes payment through the relevant app store. The price, currency, and tax treatment shown in the store's purchase confirmation apply. A pending or incomplete payment does not activate Premium; activation follows confirmation of the purchase. Cloud-provider storage fees, mobile data charges, or other third-party costs are separate from the GateBook purchase.

Restoring purchases

Use the App's Restore option with the same app-store account used for the original purchase on a compatible installation from that store. Restoration depends on the store confirming an eligible purchase and may require an internet connection. Restoring a purchase restores the entitlement, not deleted access-code records.

The App does not provide a mechanism to transfer a purchase between Apple and Google accounts or between the App Store and Google Play. Family sharing is available only where supported and enabled for the relevant purchase. Contact support if a completed purchase cannot be restored.

Refunds and purchase problems

Refund eligibility depends on applicable law and the store's policies. For Apple purchases, follow Apple's refund instructions. For Google Play purchases, follow Google Play's refund instructions; you may also contact us for assistance with purchase issues and any refund process available to the developer. These Terms do not make every purchase non-refundable or exclude statutory remedies.

Uninstalling the App does not itself request a refund. A refunded, reversed, or revoked purchase may cease to qualify for premium access under the relevant store's rules.

5. Location permissions and Nearby Alerts

Location permission supports your current position, nearby distances, and adding places. You can decline or revoke it and continue viewing or editing saved records and selecting locations manually; location-dependent functions will be unavailable or less accurate.

Nearby Alerts are off by default. Enabling them requires notification permission and background or “Always” location permission. They use operating system geofencing to detect arrival near saved places, including when the App is not open, subject to operating system restrictions. You can disable the feature in the App and manage permissions in device settings.

Arrival notifications include the place name and access code. They may be visible on your lock screen, in notification history, or on connected devices. Hide notification previews in device settings or turn off Nearby Alerts if you do not want this exposure.

Alerts and distances may be delayed, inaccurate, duplicated, or unavailable because of location accuracy, permission settings, battery restrictions, device restarts, system limits, or other conditions. The operating system limits the number of monitored places, so not every saved place is necessarily monitored at once. Do not rely on the App for emergencies, safety-critical decisions, or guaranteed access to a property.

6. Local records, import, and export

Records are stored on your device by default. GateBook does not encrypt the local database at the application level. Exported backup contents and the record portion of cloud snapshots use AES encryption with a shared key embedded in the App, rather than a user-controlled secret. This is not end-to-end encryption with a key held only by you. Treat backup files as sensitive and read the Privacy Policy for details.

Keep a separate backup before replacing your device, clearing app data, importing records, or changing sync arrangements. Importing a backup replaces the existing local record set; it does not simply add records to it. If cloud sync is enabled, the import may also affect subsequently synchronized data.

You choose the destination or recipient of an exported file and are responsible for protecting those copies. The App is not a guaranteed archival or recovery service, and the developer cannot recover records held only on a lost or erased device.

7. Optional cloud sync

Premium cloud sync is off by default. Enabling it sends a snapshot of your saved records to your own iCloud account on iOS or the App's hidden Google Drive data folder on Android. You must have the necessary account, authorization, network connection, and available storage. The App does not automatically move records between iCloud and Google Drive.

Sync can merge records or replace the local record set with a cloud version. Concurrent or offline edits, incorrect device times, changes of account, or copies retained on other devices can cause conflicts, stale records, or records to reappear. Sync is not a versioned backup and does not guarantee recovery of an earlier version or deletion from every device.

Turning sync off, signing out, or uninstalling the App does not automatically delete an existing cloud snapshot or copies on other devices. Before removing all copies, turn off sync on all devices, then remove local records, cloud data, and exported backups separately as described in the Privacy Policy. Re-enabling sync may bring retained records back to the device.

Cloud services are operated by Apple or Google under their terms and policies. Availability, storage limits, and account restrictions are controlled by those providers. GateBook does not provide its own cloud-hosting entitlement as part of your store purchase.

8. Third-party services and privacy

The App uses Google Maps, platform search and geocoding services, app-store billing, and optional cloud services. Opening a place in another map app or exporting a file sends information to the app or recipient you choose. Third-party information may be incomplete or inaccurate, and those services have their own terms, privacy practices, and availability limits.

The GateBook Privacy Policy explains permissions and data handling. Accepting these Terms does not replace a device permission or separate consent required by law.

9. Intellectual property and your records

The App is licensed, not sold. The developer and applicable licensors retain rights in the App's software, design, and other materials. Subject to these Terms and applicable store rules, you may use the App on devices you own or control, including for lawful work-related record management. Third-party and open-source components remain subject to their respective licenses.

You retain any rights you have in the records you enter. You authorize only the processing needed to carry out the functions you request, such as local storage, search, optional sync, or export, as described in the Privacy Policy. You do not grant us a license to publish your access codes or use them for advertising, and these Terms do not give us remote access to records held only on your device or in your personal cloud account.

For installations from Apple's App Store, Apple's Standard End User License Agreement applies unless a custom EULA has been supplied through the App Store. These Terms supplement the applicable store license and do not override its mandatory requirements. Google Play installations are also subject to applicable Google Play terms and usage rules.

10. Availability, changes, and ending use

You can stop using the App at any time. Before uninstalling, export any records you want to keep and separately remove cloud data if desired. Stopping use does not itself delete independent backups or refund a purchase.

We may provide updates or make changes needed for security, legal compliance, compatibility, or service operation. We will not use this clause to retroactively remove paid rights or avoid legal obligations. If a change materially reduces purchased functionality, we will provide notice and any remedy required by law. Where reasonably possible, we will provide advance notice and an opportunity to export records before discontinuing a service we control.

For a material breach of these Terms, we may restrict services we control or terminate the license to the extent permitted by law. Where appropriate, we will give notice and an opportunity to resolve the issue, except where urgent action is necessary for security or legal reasons. This does not mean we can remotely erase your local records or your personal cloud account. App stores and cloud providers may separately restrict their services under their own rules.

11. Warranties and responsibility

We will meet obligations imposed by applicable law, including mandatory consumer guarantees. Subject to those obligations, the App and third-party information are provided as available, without a promise of uninterrupted operation, perfect accuracy, absolute security, or recovery of every record.

To the extent permitted by law, we are not responsible for losses caused by unauthorized or unlawful use, information you were not entitled to use, or third-party outages outside our reasonable control. This does not excuse our own breach of a legal duty. Any exclusion of indirect or consequential loss applies only where lawful.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including for fraud, intentional misconduct, death or personal injury caused by negligence where applicable, or breach of mandatory consumer rights. You retain any statutory rights to repair, replacement, a price reduction, a refund, or compensation that apply to your circumstances.

12. Updates to these Terms

The date above identifies this version. We may update the Terms to reflect changes in the App or applicable requirements. Material changes will be notified through the App, a store update notice, or another appropriate channel. Changes apply prospectively; we will obtain agreement where required by law. Posting revised Terms alone does not replace legally required notice or agreement.

13. Applicable law and disputes

Applicable law determines the law and courts that govern a dispute. These Terms do not require arbitration, waive collective remedies, select an exclusive foreign court, or deprive you of mandatory consumer protections or access to courts available under the law that applies to you.

Please contact us first if you would like help resolving a problem. This does not prevent you from exercising legal rights, contacting an app store, or bringing a complaint to a competent authority. If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful.

14. Contact

For support, purchase problems, or questions about these Terms, email [email protected] and identify GateBook. Do not include access codes, cloud authorization tokens, or full payment card details in your message.